POLICIES
Returns & Refunds
Your website reservation and your Amazon product order are separate transactions. Here is where to go for each.
1. Your $1 Loofae reservation
If a project does not reach 100 verified supporters by its stated validation deadline, Loofae cancels the project and refunds the full $1 reservation to the original payment method. No processing fee is deducted from that $1 refund.
For a cancellation request, a project delay, or a project canceled after reaching the threshold, contact support@loofae.com so we can review your reservation and the terms provided when you paid. Nothing on this page removes any applicable statutory right to cancel or receive a refund.
2. How to ask about a reservation refund
Email support@loofae.com with the project name and your reservation reference, if available. Contact us from the email address used for your reservation where possible. Never send a full card number, security code, password, or one-time login code.
Loofae handles the website payment. Amazon cannot process a refund for a separate $1 payment made on this website. Bank posting times can vary; contact us if a confirmed refund has not appeared.
3. Returning a product ordered on Amazon
Open Amazon Your Orders, select the product, and use the return or support option available for that order. Amazon handles FBA return logistics and order-specific customer service. Follow the return instructions and use the address or label provided for your order.
Return eligibility, deadlines, item-condition requirements, shipping costs, replacement options, and refund timing depend on Amazon’s applicable policy and the specific order. Check those details in Amazon; do not send a product to a Loofae contact address without instructions.
4. Early-bird discounts and your separate $1 payment
Amazon determines the refund for the Amazon transaction based on that order and its applicable terms. A promotional saving is not an additional cash payment. A refund from Amazon does not automatically refund the separate website reservation payment. Contact Loofae if you need help reconciling the two transactions.
See the Payment Policy for how the two payments relate.
5. Faulty, damaged, or incorrect items
Report delivery damage, a missing item, or an incorrect item through Amazon Your Orders. For product setup or technical questions, contact support@loofae.com. Any product warranty is separate from Amazon’s return window and is governed by the warranty terms supplied with your purchase.
Your applicable consumer rights are not limited by this policy.